Mailbag Monday: November 21, 2011 Edition

I only have one question this week for Mailbag Monday.  Today, I have a question from someone trying to make plans for what to do while in port.  This reader is worried about the chances of “missing the boat” while on a shore excursion.

Do you get enough time to really enjoy the each port when you take a cruise?  Or do you feel like you are being rushed since you aren’t going to want to take a chance on missing the ship?

While I wouldn’t say I feel rushed when taking a cruise, the prospect of missing the ship always will play a part in what you are able to do in port.  Obviously since there is a definitive start/stop time to duration of time you have in port so you do have to plan accordingly.  This narrow window of time often leads to you having to make some tough choices.  For instance, you will probably need to choose between taking a trip to historic monument or a trip to the waterfalls; as there won’t be enough time for both. 

Even though many of the places cruise ships travel to don’t have huge areas of land, transportation to different spots on the same island is often the limiting factor.  Most areas cruise ships visit don’t have the transportation infrastructure we enjoy in most areas of North America.  For instance, if you are in the Caribbean getting from point A to point B the may take a while due to the substandard transportation infrastructure of the area.  It is not uncommon to have to circumnavigate the perimeter of an entire island to “point B” as there is no direct route to that destination.  So, instead of a 15 mile trip taking less than a half-hour as it typically would at home, it make take three or four times (or even more)  as long in a less developed area of the world.

Then there are the choices that need to be made between shore excursions.  While shore excursions are an excellent way to be able to multiple things on an island (assuming that money is not the main roadblock) time will surely still present a problem.  Personally, I am a fan of independent shore excursions since I like the smaller group sizes and ability for the excursion itself to be tailored to my individual needs.  However there is one area in which the shore excursions offered by the cruise lines have no equal, the ability to eliminate the worry of getting back to the ship from the equation. 

By booking a shore excursion through the ship you are guaranteed passage back to the ship even if your excursion runs into problems while trying to get you back to the ship.  Since the agreement you make when booking an excursion through the cruise line is with the cruise ship not the actual provider the ship won’t leave you stranded.  Secondly these ship-sponsored excursions tend to be very regimented which naturally leads to them being able to “keep the trains running on time”.

 Although the actual people running the individual excursions are based in the area you are visiting they are contracted through the cruise lines therefore they are acting as agents of the cruise line.  In return for the inside track to an endless stream of customers the providers of the cruise lines a share of the profits and dependability.  Since reliability is paramount once a provider proves to be unreliable cruise lines won’t hesitate to find someone who can deliver.  Since being connected with the cruise is the ultimate sales funnel there is no greater motivation to maintaining that relationship.  When you combine this reliability with the guarantee that you will not “miss the boat” if you want to do multiple things in one day, ship-sponsored cruise excursions are the safest best.

I hope this answered your question while also providing some useful information for anyone else who may have this same question in the future.  If anyone else has any questions you need answered please visit my contact page and I’ll be happy to answer any questions.

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10 Things You Should Not Expect to Find on Your First Cruise

When booking your first cruise you have an idea of what to expect, but really you have no idea.  If you have never been on a cruise ship the image you conjure up in your mind’s eye rarely matches reality.  So here is a list of 10 things you should not expect to find on your first cruise.

  1. Large Rooms – An average sized cabin is somewhere around 185 square feet.  While you can always spend more for a larger room, even suites pale in comparison to what land-based hotels refer to as suites.
  2. Unfriendly staff – Unlike at many of our hotels cruise ship staff do a great job of masking any hint of unhappiness they may have. Other than vacationing at Disney I would say the cruise industry has the absolute best customer service and hospitality available.  On any given cruise the staff is comprised of members from 100 different countries.  Most likely I would have a hard time communicating with a great deal of them yet they all seem to have smiles that light up a room and offer no chance for ambiguity or misinterpretation.
  3. A prime seat at the pool – Unless you are someone who is an extreme early riser by the time you get to the pool hundreds of passengers will have mysteriously transformed into back-packs, books and beach towels.  However, don’t be alarmed because sometime around noon they change back into people.  Too bad by then you have settled into a chair 15 rows back from the pool.
  4. Heated Pools – Unless you are talking about the Jacuzzi chances are you will not have a heated pool.  Depending on where you are sailing you may not even notice.  While there are exceptions to this rule for the most part you shouldn’t expect to find a heated pool on your cruise ship.  No matter though since you will probably be sitting so far from the pool by the time you get there you will really appreciate the cool dip.
  5. True King Size Beds – Most likely what you will have will be two singles beds pushed together.  In my experience it has not been a big deal but there is a seam that runs down the middle of the “mock king”.  If I had to guess I would say the “mock king” is closer to a queen in size but realistically that is large enough.
  6. A Personal Fridge – Usually this perk is reserved for those in higher category cabins.  While some cruise lines do have refrigerators in each cabin it isn’t something should be expected.  Also they are nothing like what you have at home or even what you had in your college dorm.  Cruise cabin refrigerators keep things cool rather than cold. Not that it matters since cabin stewards are more than happy to tailor a replenishment schedule to your specific needs.
  7. Spacious Bathrooms – Picture a phone booth.  Now picture yourself taking a shower in a phone booth.  Unless you are in a higher category cabin chances are that is what your bathroom experience will be like.  While it will be possible for one person to groom while the other is in the shower, some sort of schedule will need to be established.
  8. Vegas Quality  Entertainment – While many of the ships put on great shows temper your expectations when it comes to the singing and dancing, while good it’s not Vegas.  While there have been instances where I have felt the vocal talent has been comparable never have I thought the dancing compared to Vegas and the costumes aren’t even in the same galaxy.
  9. A land based vacation, but at sea – Comparing cruises to a land-based all-inclusive is a lot like comparing apples to bananas.  No matter what an all-inclusive will never be able to take you to 4 islands in 7 days and you can’t leave a cruise ship in the middle of the night to see an authentic luau.  Although both of these are types of vacations they really are two different niches.  If you want romance, luxury and relaxation I would wholeheartedly recommend that you take a look at all-inclusive vacations.  However, if you want incredible service, great value and different ports to explore a cruise is the only choice.
  10. An all-inclusive experience – Although it is possible to make it through a cruise without spending very much money, if you decide to have alcohol or any of the extras offered you will need to pay for it.  Included in the price of your cruise is everything you need to have a wonderful vacation the rest are extras and will hit your pocketbook accordingly. Note: There are cruises that are all-inclusive but for the most part they are way out of my price range.

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Cruise Ship Etiquette: Buffet Etiquette

When you think about it, cruise ships really are the most unique of vacation environments possible.  No other vacation option confines you in a defined space with people whom you have absolutely no connection.  Sure, when at a hotel or all-inclusive resort you are sharing space with strangers but with both of those options there isn’t anything keeping you from leaving at any time you choose.  When on a cruise once you leave the dock, unless you are one hell of a swimmer you have no choice but to coexist with strangers, both perfect and imperfect.

While these recommendations on how to conduct yourself while at the buffet are pretty detailed they are far from comprehensive.  There are so many other rules of cruise buffet etiquette that it would be Due to this need to “get-along” with your fellow passengers certain rules of etiquette need to be observed.  These rules I speak of are quite numerous and could probably fill a book, one that I am not qualified to author.  However, there are certain rules of etiquette that I feel perfectly comfortable speaking about.  Most of the breaches of etiquette basically come down to common sense being displaced by feelings of entitlement mixed with lapses of judgment.  After all, you paid for the vacation so you can do whatever you want, right?  Wrong!  Unfortunately many people do feel that their, right to do as they wish, supersede the best interests of everyone else on board the cruise ship.  For this reason I will occasionally be writing an article reminding everyone of their manners.

Conducting Yourself at the Lido Deck Buffet

If a scientific poll was conducted asking “what is the number 1 activity to do on a cruise ship”, eating would win in a landslide.  While many don’t consider eating an activity, judging by the way it happens on cruise ships, I beg to differ.  In fact, over the course of my many cruises I would say some passengers have managed to elevate eating well past the “activity” level, to full blown competition status.  Now I won’t begrudge anyone for doing what makes them happy especially since I myself have a weakness for well-prepared fish and chips, my motto is if it’s not affecting anyone else, knock yourself out.  The problem is all too often at the buffet, one passengers behavior is affecting the other cruise ship passengers.

To be as frank as possible, far too many of us have no idea how to conduct ourselves at the buffet.  So, I have decided to make a list of “rules” we all should follow when dining at a cruise ship buffet:

Preparation for the Cruise Ship Buffet

Always without fail wash your hands before arriving at the buffet.  It is not only your responsibility, but also your duty to scrub your hands as thoroughly as humanly possible.  When standing at the sink you should pretend to be a surgeon prepping.

Grab the first plate and silverware you touch.  Even though your hands should be clean no one wants to use eating utensils that you just got done fondling.  Even if you aren’t showing any signs of being sick it doesn’t  mean you aren’t carrying some bug.

When entering a buffet line it is rarely acceptable to save someone a spot.  If you are with a large group make a choice to go together or separately, but make the choice and stick to it.  The rare exception to this rule can be made when traveling with someone elderly or disabled.  When I say disabled I mean actually disabled not like the people that park in the front spaces at my grocery store.

When in a group one person should volunteer to hold the table while the others go grab the food.  You are on a moving ship not at a Grateful Dead concert. Although most ships don’t rock very much it’s still not a good idea to circle around the buffet area carrying hot food, possibly creating a slip and fall situation if something spills.  Not to mention the traffic flow problems created by that group of 10 circling against the traffic flow looking for a “good” spot.

Many buffets have hand sanitizer at the entrance, use it.  Even if you have washed your hands it still is a good idea to use the sanitizer provided.

Once in the Cruise Ship Buffet line

Never touch anything with your hands.  Although we all applaud your efforts at cleaning your hands as thoroughly possible before entering the buffet line, using your hands to serve food is just gross.  Not mention unless you boiled them you probably are carrying some germ that no one else wants.

At the buffet every item has one or more utensils designated for use with that particular item, don’t cross contaminate.  Never use the utensils from one item to pick up a different type of item.  For all you know, the next person in line could be allergic to the dish those tongs were actually meant to serve.  Always put the serving utensils back in its correct place.

Never eat at the buffet line. If you can’t decide whether or not want a particular item take a small portion to see if it’s something you want. While I hate wasting food I’d rather you throw some away than taste it while standing in the buffet line.  Believe it or not I have actually seen someone taste something right out of the serving tray.

Don’t pick through the food.  If there is lobster paella on the menu don’t stand there for five minutes hoarding as many pieces of lobster as possible.  Its rude, clogs the line and throws off the balance for everyone else, you end up with 2 pounds of lobster and everyone else gets rice.

Although there is no way to un-grossify this next suggestion, let’s give it a shot.  If you have to sneeze or cough while in line for the buffet please, please turn away from not only the food but the other passengers in line.  If you feel it coming early enough feel free to leave your tray on the counter and step out of line to sneeze.  Also remember to sneeze into the crook of your arm and not your hands.

Once you select something, it is yours.  Never claim something and then put it back if you decided against it later.

Of course, one of the main draws of the buffet is the ability to go back for seconds, thirds and nineteenths if you choose, it’s the all you can eat portion of the equation.  Just remember when you go back for subsequent servings, never use the same plate.  Just leave the empty one at the table and get a fresh one to use.  The same goes for cups at the drink station, never refill the same one.

Never stop, wait or linger, choose fast and keep it moving. There are passengers behind you that are trying to get something to eat.  It’s great that you just spotted your dining room waiter doing his “day job” but the middle of a buffet line is not the place to talk about what you did in port today.

When Finished Eating at the Buffet

Get up and leave when you are done, don’t linger.  While the buffet area does seat a lot of passengers, they are not designed to handle the full capacity of the ship.  At peak times during the day seating does become scarce, it’s unavoidable.  If you decide to hang around the buffet area to read or play around on your laptop you should at least move to an area that wouldn’t be considered prime real estate, such as a back-corner or second level table.

So as you can see most if not all of these etiquette violations are the result of a temporary lack of common sense more so than any deliberate behavior.  I don’t think anyone would stand in a buffet line and sneeze on food or deliberately cause a traffic jam during the dinner rush, but sometimes we all need a reminder.  Everything I listed was something I had seen within the last year so even though they are just common sense they are still happening.  What violations of  Cruise Ship Buffet Etiquette have you noticed on your cruises?

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