It seems that there is a growing sentiment among now disembarked passengers from the Norwegian Pearl that the cruise line mishandled the incident. Some of the biggest questions about the incident were:

Why didn’t officers from the Norwegian Pearl inform passengers of the incident?

I may just be guessing here but 99.9% of cruise ship passengers lack the necessary training to be of use in this form of search. The only thing that would have come from alerting three thousand passengers of an incident they could do nothing about would be mass confusion. In all likelihood as soon as any announcement was made the crew would become inundated with questions and false reports of suspicious activity that would have brought the investigation to a screeching halt

Why is it that the ship never turned around to help in the search?

The last time Jennifer Seitz was seen was approximately 8 p.m. Thursday night. Jennifer Seitz was reported missing approximately 4 a.m. the following morning. At that point in time, there was absolutely nothing to be gained from turning a ship around. The Norwegian Pearl would have had to travel an additional 8 hours to backtrack to the place they had been moving away from for 8 hours.

Was the investigation of the incident comprehensive enough?

It has been reported on other sites that there was a report of arguing and possible violence coming from room 11122 (the room Jennifer Seitz was staying in). The person making the statement then goes on to say how the ship’s security did nothing. Others say there was no comprehensive search. My question is how do you know security did nothing about the incident. In matters such as these, it is doubtful the ship’s security officers would give a progress report to those reporting the incident. Furthermore it should not surprise anyone when a law enforcement official gives a “no comment” when asked about details of an ongoing investigation. The truth is no one outside of the investigation knows if the ship’s security or the F.B.I. did their jobs or not.

Personally I have no idea if there was a better way that Norwegian could have dealt with this situation.  While it is true that the crew is trained on handling matters such as these, once the actual situation arises it is a completely different ball game.  We can all sit here and criticize all we want but unfortunately the truth is there was no other way for Norwegian Cruise Lines to handle the Jennifer Seitz.